Responsible for data protection
The protection and security of your personal data are important to us. We treat your personal data confidentially and accordance to the statutory data protection regulations and this data protection declaration. We take comprehensive technical and organizational measures to ensure the highest possible security.
As a rule, visitors can use our website without providing personal data. As far as on our sides personal data (such as name, address or e-mail addresses, etc.), this is as far as possible on a voluntary basis. This data will not be passed on without your express consent.
We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
Provision of the TECHWAVE App:
Scope of data processing
No data is sent to us when you start the TECHWAVE app.
When you make a support call in our app, the following data is sent to us or recorded by us:
- Your TECHWAVE User ID
- The unique ID of your device
- Urgency of your support call
- Your support request
- Date + time of your request
- IP address from which your request was sent
Your device’s unique ID is used to send you a push message when your support call is processed or completed, if applicable.
This data is stored in the database for processing your request. This data is also stored in the log files of our servers.
Purpose of data processing:
This data is used to process your support request and for statistical purposes to improve our services (e.g. how long is the average callback time).
Possibility of objection and removal:
The collection of this data is mandatory for the provision of this app. There is no possibility of objection on the part of the user.
Online contact form
If you send us an enquiry via the contact form, your details, including the personal data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data.
If you register for our service, we need your company data, location data, and bank data (for billing purposes) in order to provide our service.
In addition, we store the following personal data from each of your registered users:
- Salutation, title, first name, last name, e-mail, telephone, mobile phone
- Photo, for a more pleasant collaboration (can be provided voluntarily by each user)
For taking requests:
- Role of the user in the company
- Authorization whether purchase orders may be executed
- Authorization whether security settings may be assigned.
This data is used exclusively for contacting you within the framework of our business relationship. In the course of cooperation, it may happen that this data is passed on to partners or suppliers for the purpose of fulfilling an order.
In the course of the cooperation, contact data of persons may be stored in the order logs, which are necessary for our employees to contact you (e.g. customer contact data, supplier contact data, contact data of other partner companies). This data is used exclusively in the course of processing the orders. These data are not systematically processed or evaluated.
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognise your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Server log files
The provider (or his web space provider) collects data about every access to the offer (so-called server log files). Access data includes: IP of the user, date & time, URL/file accessed, HTTPS method, HTTPS status code, amount of data transferred, referrer (if transferred by the browser), browser, operating system, type of terminal device. The provider uses the log data only for statistical evaluations for the purpose of operation, security and optimization of the offer. We do not use your IP address to identify you. This data is not merged with other data sources. This data is only used to check the system security. However, the provider reserves the right to check the log data subsequently if there is a justified suspicion of unlawful use on the basis of concrete indications.
Ad Defaults Manager
We also use Google Analytics to evaluate data from AdWords and the Double-Click-Cookie for statistical purposes. If you do not wish to do this, you can disable it via the Ads Preferences Manager: https://adssettings.google.com.
This website uses Google Maps API to visually display geographic information on the Contact/Directions page. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When using Google Maps, information about the use of our website, including your IP address, is transmitted to a Google server in the USA and stored there. By using this website, you consent to the collection, processing and use of your automatically collected data by Google, one of its agents, or third parties.
Full details can also be found in Google’s Privacy Center: http://www.google.de/intl/de/privacy/ and http://www.google.de/intl/de/policies/privacy.
Right to information, revocation & deletion
You have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing, as well as a right to correction, blocking or deletion of this data, provided that this does not conflict with any legal obligation to retain data. If you give your consent to the processing of your data, you can revoke this consent at any time with effect for the future. For this as well as for further questions on the subject of personal data, you can contact us at any time using the contact options below.
for TECHWAVE GmbH
Phone: +43 1 / 361 2345
Fax: +43 1 / 361 2345 -99
Email: [email protected]
for TECHWAVE IT Klosterneuburg GmbH
Phone: +43 2243 / 23 911
Email: [email protected]
Objection to advertising mails
The use of contact data published within the scope of the imprint obligation for the transmission of not expressly requested advertising and information materials is hereby contradicted. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.