Team Leader

Kerstin Marth

Kerstin leads our team. She keeps the team motivation high by coordinating all processes between our customers and us in such a way that stress rarely arises and everyone involved is always informed at the right time. This makes IT support a pleasure.

When customers contact our account managers with PC problems, it can sometimes happen that our colleagues are out of the office. Then Kerstin takes over these inquiries and supports our customers to bring about a quick solution.

Kerstin’s technical knowledge covers mainly Windows and Apple operating systems due to her years of experience in user support.
In addition, she has a lot of experience with everyday administration work on servers, so that she can immediately make the appropriate settings for our customers there as well.

Account Manager

Michael Semmler

Michael, an employee from the very beginning, has known our customers for many years. Due to the long lasting customer relationships and regular meetings for discussions, he supports our customers not only in technical topics but also in strategic questions.

Michael has vast all-round technical knowledge of Windows Server, PC and networking. His specialized knowledge includes products such as Microsoft Office 365, SonicWall, Veeam, Advocat, JurXpert and SpeechExec.

Michael is also happy to share this in-depth knowledge with his colleagues in the form of training courses. The training sessions are always easy to understand and take us a lot further as a team.

Account Manager

Ismail Eski

Ismail has been on board since 2020. Among other things, Ismail looks after our largest customer. Here he is on site several times a week and handles all onsite support requests. Additionally he takes care of all 1st level server and network issues.

Ismail has a lot of experience in supporting users, PCs, application software and also NAS systems. No label printer is safe from him 🙂

Account Manager

Dominik Gottlob

Dominik joined our team in 2019. He serves two of our very first and largest Techwave clients, among others. And almost single-handedly. Due to his good communication skills and super friendly nature, an international environment and direct support of owners and VIPs are perfect for him.

Dominik’s know-how covers everything that users operate and sometimes misoperate. If something does not work here, Dominik makes it good again 🙂

Telephone & IT Support

Michael Haindl

Michael has been with Techwave since 2016. He spends most of his time making our customers reachable. He is our professional for NFON telephone systems. He plans these systems with our customers, installs desk phones, cordless phones, conference phones and also electronic door openers. When Michael is not busy with telephone systems, he supports our customers with various applications. Such as JurXpert, Dropbox, Office 365, Dragon Speech, xTelsio. He also manages to connect JurXpert with Nfon and xTelsio.

IT Support

Manuel Fößleitner

Manuel, a member of the team since 2017, supports our colleagues with everything that has to go quickly but just doesn’t fit into the planned daily routine. He is the libero, so to speak, in order to be able to implement urgent, unplanned requests quickly.

Manuel takes over the installation of PCs, delivers them and supports the users with questions and problems. If a hardware problem occurs, he is the one who can fix it in most cases.