Regional & Professionell
IHR IT SERVICE PROVIDER
TECHWAVE
Responsible for data protection
The protection and security of your personal data is important to us. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. We take comprehensive technical and organizational measures to ensure the greatest possible security.
Visitors can generally use our website without providing any personal data. As far as personal data is provided on our pages (e.g. name, address or email addresses, etc.), this is always done, as far as possible, on a voluntary basis. This data will not be passed on without your express consent.
We would like to point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible.
Ing. Michael Slabschi
Managing Director
TECHWAVE GmbH
Linke Wienzeile 4/2/DG2
A- 1060 Vienna
Phone: +43 1 / 361 2345
Fax: +43 1 / 361 2345 -99
Email: [email protected]
Ing. Michael Slabschi
Managing Director
Provision of the TECHWAVE app:
Scope of data processing
When you start the TECHWAVE app, no data is sent to us.
When you record a support call in our app, the following data is sent to us or recorded by us:
Your TECHWAVE user ID
Your device’s unique ID
Urgency of your support call
Your support request
Date + time of your request
IP address from which your request was sent
Your device’s unique ID will be used to send you a push notification, if necessary, as soon as your support call is processed or completed.
This data is stored in the database for processing your request. This data is also stored in the log files of our servers.
Purpose of data processing:
This data is used to process your support request and for statistical purposes to improve our services (e.g. how long does the average callback time take).
Possibility of objection and removal:
The collection of this data is absolutely necessary to provide this app. There is no possibility for the user to object.
Online contact form
If you send us an inquiry using the contact form, your details, including the personal data you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data.
Login area
If you register for our service, we need your company data, location data and bank details (for billing) to provide our service.
In addition, we store the following personal data for each of your registered users:
To contact us:
Salutation, title, first name, last name, email, telephone, mobile phone
Photo, for a more pleasant collaboration (can be provided voluntarily by each user)
To receive inquiries:
Role of the user in the company
Authorization as to whether orders can be carried out
Authorization as to whether security settings can be ordered.
This data is used exclusively to contact you as part of our business relationship. In the course of the collaboration, it may happen that this data is passed on to partners or suppliers for the purpose of fulfilling an order.
In the course of the collaboration, contact details of people that are necessary for our employees to contact us (e.g. customer contact details, supplier contact details, contact details of other partner companies) may be stored in the order logs. This data is used exclusively in the course of processing orders. This data is not systematically processed or evaluated.
SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests that you send to us as the site operator. You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Cookies
Some websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device